March and April Tech Report

Important Notes


• All Spring NWEA testing is complete.

• ISTEP Part 2 will take place the week of April 24. This test is on the iPad.

Students in grade 6 & 7, please DO NOT update your iPads to iOS 10.3. Pearson has informed us 10.3 is not compatible with the ISTEP test.

Taking Care of your Device during Testing Season

It is very important to take extra care of your devices during testing season. Make sure you charge regularly and maintain a healthy charge of your device. Turn the device off if you are not using it for extended periods of time. If you have issues, please fill out support tickets so we may help you. If your device suffers a cracked screen, it is important you fill out an insurance claim quickly so we can get it taken care. Once your deductible is paid, we will have a device in your hands the same day or the next morning.

GMAIL Security Issue

It was brought to our attention several of our email addresses have been compromised by security breaches and/or phishing scams. Google has been informing us of any email addresses in our domain that may have been compromised. As we get these emails, we are notifying students and resetting passwords.

Please avoid entering email addresses into websites that do not look familiar. It is also best not to follow links in questionable emails.

For more information on phishing scams and how to identify and avoid them, please follow this link:

Support Ticket Breakdown


Total Tickets February: 43

Total Tickets March: 55

February and March were both average months for support tickets. Both months experienced high amounts of iPad Charging issues. Out of the eleven cases, 10 were fixed easily by charging the iPad. When a device is not charging, you should suspect the charger first before assuming it is the iPad. If a student reports this issue, please charge the device first before filling out a support ticket. Often this fixes the issue.

Insurance Claims & Lost iPads


Insurance claims totaled 7 in February and 4 in March. A majority of these claims are cracked screens. Please take better care of your devices and report breaks immediately to your teacher!

We had 10 iPads go missing in February and 7 in March. These numbers exceed previous months and are way too large. Luckily, all were recovered following the proper procedure. Please be more cognizant of where you place your iPads! Please follow procedures when losing an iPad: Notify teacher who will then send out staff email. Retrace your steps! We have not had a single iPad go unrecovered in the past three school years now.

Other Notes

• Please remember to fill out a support ticket when needing support. We receive too many emails a day to sort through support emails. Support tickets go into a spreadsheet for us making it easier to stay organized.  Do not send students down to our office!

• If you have a broken iPad, please pay your deductible to receive a replacement. You will need your device to take NWEA and/or ISTEP, as well as to complete your school work.

• Teachers received new devices in March such as laptops, iPads, and Apple TVs. Student iPads will be upgraded in summer.

February Tech Report

Important News and Notes

Statewide Readiness Test

The Statewide Readiness Test for ISTEP took place on January 19, 2017 with 7th grade. The test ran very smoothly without error after it was realized students needed to update their Testnav apps. After the test, an update was pushed to 6th,8th, and 10th grades. All students should be up to date. To check your app, you can go to Settings and select the app. It should give you the version. All students should be on version 1.5.1. If you have an older app version, you will need to update. Any questions should be forwarded to Mr. Smith.

Upcoming Testing Dates

ISTEP Part 1 will follow February 28 through the first week of March. This part will be completed on Pencil and Paper.

NWEA will take place the three weeks before Spring Break from March 7-March 23. More details will be posted on the school website on our calendar. This test is on the iPad.

ISTEP Part 2 will take place the week of April 24. This test is on the iPad.

Infrastructure Upgrades and Classroom Upgrades

As part of the Technology grant we received from the state of Indiana, we will be upgrading our wireless infrastructure over the summer. Our new access points are 802.11 A/C compatible, which is the most current and fastest Wifi standard. It should not only provide better speeds, but also a more reliable signal…especially for newer devices capable of 802.11 A/C (all our new iPad Air 2s we get next year). As a result of this upgrade, we will need less access points in the building. The ones in the hallways between classrooms will be superfluous and thus, eliminated.

The upgrade will begin the first week of summer vacation. We anticipate the job done within a couple days.

We are also in the process of looking at upgrading our firewall to provide a much more secure network.

Teachers with old projectors will be getting new, updated projectors over the summer. All teachers will be upgraded to the latest Apple TV model as well. This should provide a better connection when airplaying.

In addition to the upgraded iPads students will receive in the fall, teachers will be upgraded to 12.9’ iPad Pros.

New MacBooks will be purchased to replace many of the staff machines. The goal is to replace enough to create a new COW that can be used with more updated laptops.

You may have noticed the new 3D printers in the PLTW room. Those were also purchased with our grant and can be used to create actual tactile 3D models of what students create in their PLTW courses. Teachers interested in incorporating some sort of 3D printing into their curriculum should speak with Mr. Kman.

We will also be purchasing a Filament Extrudor. The purpose of this device is to take all the extra filament left over from each 3D print, recycle it, and turn it into usable filament. The great thing about this device is it can also take plastic bottles and other pieces of plastic and turn them into filament. This may open to the door to a fantastic recycling and reuse program here at HAST!

Next Year’s iPad Distribution

As mentioned previously, students will receive new iPads in the fall (with the exception of next years 7th and 8th grades as they have already received new iPads). For most grades this will mean a different process of iPad Distribution at the beginning of the year:

1. Your iPad will arrive boxed in it’s original package. You will be provided with a case, charger, and an Asset Tag to help identify your device.
2. When you turn on your device for the first time, you will connect to a network labeled “enrollment.” This network will not contain a password.
3. Once connected you will be prompted to login. You will login with credentials provided to you by your teacher (I will provide teachers with logins).
4. Once you login, your iPad will configure based upon your grade and what apps your teachers would like you to have.

This process will change how things are done. Currently all devices are configured on an individual basis through the Apple Configurator. Now, they will be configured remotely through our Mobile Device Manager. Apps, profiles, and restrictions can be added entirely through the air.

Support Ticket Breakdown

Support Tickets

We had a total of 50 support tickets for the month of January. Our highest areas of support were iPad Display/Hardware, Apps, and Laptop. We had three staff laptops crash this past month. We fixed one of the laptops. The other two will be scrapped for parts. The iPad Display/Hardware issues mostly consisted of frozen iPads. The support tickets for Apps consisted of issues with specific apps as well as a need for new apps on restricted iPads. We also had a high number of PowerSchool resets. Just a reminder, your teachers have access to a google doc with your passwords.

Insurance Claims

Insurance Claims

Insurance claims totaled six in January. Most were broken screens. Please remember to receive a replacement iPad, you must pay the deductible on your device. All deductibles are $50 and you will receive an iPad the same day as payment or the next morning if paid after school.

Lost iPads

Lost iPads

We had a large number of lost iPads this month at nine! All iPads were recovered with the exception of one. That iPad, however, was actually stolen outside of the building. Please remember not to leave your iPad in your car. Not only is this not a good idea during colder months, but it invites someone to break into your car and steal it. As far as lost iPads are concerned, we still have gone three years without losing one permanently.

Other Notes

  • Please remember to fill out a support ticket when needing support. We receive too many emails a day to sort through support emails. Students should also not be sent to our office. Support tickets go into a spreadsheet for us making it easier to stay organized.
  • If you have a broken iPad, please pay your deductible to receive a replacement. You will need your device to take NWEA and/or ISTEP, as well as to complete your school work.

October Update

We ended with 62 support tickets last month.  Our Highest categories were PowerSchool Password Resets (18), iPad Battery or Charging issues (12), and iPad Display/Hardware issues (7). Some other tech notes for the month: All NWEA testing was completed including makeups by … Continue reading →